COVID-19 CORONAVIRUS UPDATE: 6:00pm March 19, 2020
For the safety of our clients, tour directors, drivers, local guides and onsite support staff, Caravan is taking the following steps because of the COVID-19 Coronavirus outbreak.
TOURS DEPARTING THROUGH MAY 31, 2020
Caravan has cancelled all tours departing through May 31, 2020. This includes tours to Latin America, Canada, and the United States. If you have not yet received a call, you can expect a cancellation call within the next few days.
Caravan is issuing a full refund of all payments received for these tours. This full refund includes any premium payments made for the Caravan Travel Protection Plan (if unused). If you prefer, you may transfer your payments to another Caravan tour.
TOURS DEPARTING JUNE 1 TO JUNE 30, 2020
Any Caravan client cancelling any tour departing June 1 to June 30, 2020 will have the choice of a full refund, including any premium payments made for the Caravan Travel Protection Plan (if unused), or the transfer of their payments to another Caravan tour.
HOW REFUNDS ARE PROCESSED
Cancellation refunds are being processed as quickly as possible. A complete accounting will be sent to you and/or your Travel Agent. While the vast majority of credit card payments are refunded directly to the card, some refunds (or parts thereof) may be sent by check issued to the cardholder, depending on the original credit card payment date. Because of the increased processing time involved, checks will take longer to issue, so please be patient.
TEMPORARY OFFICE RELOCATION
For the safety of our office staff, the main Caravan office is being temporarily rerouted to offsite locations, effective Friday, March 20th. Some processing may be impacted with slower than normal turnaround times. We appreciate your understanding and will do our best to respond to your needs promptly.
This virus will pass. The entire world is working together to find quick, effective solutions. In the meantime, please take care of yourself and each other.
We hope to welcome you back on another Caravan tour soon!