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Privacy Policy

Introduction

Caravan Tours, Inc. ("Caravan", "Company", "we", "us" or "our") is committed to protecting your personal information and your right to privacy. If you have any questions about this Privacy Policy, or our practices regarding your personal information, please Contact Us.

This Privacy Policy applies to Caravan's information-gathering activities conducted online via its website (www.caravan.com) and/or any mobile applications it may make available, or offline via traditional, hard copy forms or via telephone (collectively, the "Site"), and applies to all visitors, users and others who access our Site ("User(s),", "you" or "your").

Caravan offers fully guided tours and vacation packages to locations in the U.S.A., Latin America and Canada (collectively, "Services" or "Our Services").

By accessing, using, or otherwise interacting with our Site or utilizing our Services, or by otherwise providing personal information to Caravan, you agree to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or use the Site or provide personal information to us through the Site.

This Privacy Policy is based upon Caravan's activities as a United States entity conducting business in the United States.

Information We Collect

Personal Information You Disclose to Us

Summary: We collect personal information that you provide to us such as name, address, contact information, and payment information.

We collect personal information that you voluntarily provide to us when registering for a trip, when participating in activities through our Site (such as filling out a form or survey, or entering competitions, contests or giveaways), or when otherwise contacting us and expressing an interest in obtaining information about us or our products, services, and/or offerings.

The personal information that we collect depends on the context of your interactions with us and the choices you make and the services and features you use. The personal information we collect can include, but is not limited to, the following:

  • Name and Contact Data. We collect your first and last name, email address(es), mailing address, phone number, and other similar contact data.

  • Demographics. We collect information concerning your [gender, age, and other similar data].

  • Passport Data. We collect passport information such as [passport number, nationality, date of passport issuance and passport expiration date.]

  • Payment Data. We collect data necessary to process the payments you make in connection with your trip, such as your payment instrument number (e.g. credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processors and you should review their privacy policies and contact the payment processors directly to respond to your questions.

All personal information that you provide to us should be true, complete and accurate.

Information Automatically Collected

Summary: Some information -- such as IP address and/or browser and device characteristics -- is collected automatically when you visit our Site.

We automatically collect certain information when you visit, use or navigate our Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

Information Collected From Other Sources

Summary: We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information, marketing leads and search results and links, including paid listings (such as sponsored links).

How We Use Your Data

We may use information collected from or about you, including your personal information and usage information, to:

  • Process your transactions, send you confirmations and receipts, and contact you regarding any aspect of your trip;

  • Respond to your inquiries and provide customer service related to your use of our products and services;

  • Send you information, including technical notices, updates, security alerts, surveys and support and administrative messages;

  • Provide you with information, including the availability of goods, services, opportunities and events that may be of interest to you;

  • Verify your identity or eligibility, and allow you to participate in activities or events we offer including sweepstakes, rewards, contests or other promotions;

  • Help us serve you better, including personalizing your online experience and tailoring content, recommendations, and offers we display to you;

  • Display content, including advertising, that is customized to your interests and preferences;

  • Operate and improve our website and business, including our internal operations and security systems;

  • Perform research and analysis aimed at improving our products, services and technologies;

  • Send you information and special offers from us or third-party business partners;

  • Protect each party from errors, fraud, or any criminal activity, and serve legal, regulatory and internal business purposes;

  • Detect and troubleshoot problems, resolve disputes, and enforce applicable agreements and policies; and

  • Fulfill any other purpose consistent with this Privacy Policy or for purposes disclosed to you at the time we collect your information.

Sharing of Your Personal Data

Summary: We only share information with your consent, to facilitate your use of our Site and/or Services, to comply with laws, to protect your rights and our rights, or to fulfill business obligations.

We may share non-personal information, such as usage information or otherwise de-identified data and aggregated user statistics, with third parties in our discretion. We may process or share data collected about you, including personal information, in the circumstances described below or elsewhere in this Privacy Policy.

When you access or use our Site or Services, we collect, use, share, disclose and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include:

  • Consent. We may share your data if you have given us specific consent to use your personal information in a specific way or for a specific purpose.

  • Contractual Obligations. Where we have entered into a contract with you, we may share your personal information to fulfill the terms of our contract and/or provide our services to you.

  • Legitimate Interests. We may share your information when it is reasonably necessary to achieve our legitimate business interests.

  • Legal Obligations. We may share your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Public Information. We may share your information when you have made the information public.

  • Vital Interests. We may share your information where we believe it is necessary to investigate, prevent, or take action regarding potential violation of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Where we share your information on the basis of legitimate interests, we do so as follows:

  • Transactions. We share your information as necessary to complete your transactions or provide the products or services you have requested or authorized.

  • Providing and Improving Our Services. We share your information to improve and customize our Services, and we do so as it is necessary to pursue our legitimate interest in improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore ways to grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users, and obtaining insights into usage patterns of our Services.

  • Providing Marketing Communications. We rely on our legitimate interest to send you marketing messages.

  • Site Customization. We may learn about the types of products or services that you are interested in from your browsing behavior and use such information to suggest potential purchases, opportunities, events or experiences as a result. We have a legitimate interest in customizing your on-site experience to help you search for and discover relevant products, services, opportunities and experiences.

  • Service Providers. We may share your data with third party-vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processors, data storage providers, data analysts, email delivery providers, hosting service providers, and third parties which assist us with our customer service and marketing efforts. Those companies will be permitted to obtain only the personal data they need to provide the service. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data about how you interact with the Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity.

  • Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, as well as in the unlikely event of insolvency, bankruptcy or receivership, in which case personal data would be transferred as one of the business assets of the company.

  • Contests & Promotions. We may offer sweepstakes, contests, and other promotions ("Promotion") that may require registration. By participating in a Promotion, you are agreeing to the provisions, conditions, or official rules that govern that Promotion, which may contain specific requirements of you (including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing materials). If you choose to enter a Promotion, personal information may be disclosed to third parties (including, without limitation, a co-sponsor) or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's terms or official rules (such as on a winners' list).

Unless described in this Privacy Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

Cookies and Other Tracking Technology

Summary: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons, pixels, ad tags, embedded scripts and device identifiers). These technologies may be used for many purposes, such as automatically collecting usage information, enabling features, and remembering your preferences. If you would like to opt out of accepting cookies, see our "Choices and Preferences" section below.

In other cases, we may allow third parties to use cookies for advertising purposes. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services. We may also work with third-party partners to show their advertisements to you on our and third-party websites.

Choices and Preferences

Summary: If at any time you decide that you want to change your choices about how we use and disclose your personal data, you can take the following actions.

  • Access, correction, and deletion. To access, correct or delete certain personal data about you that we hold, please Contact Us. To the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable, excessive, or prohibited by law, could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the data relates.

  • Account Termination. If you would at any time like to terminate your Caravan account, please Contact Us. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations and/or comply with legal requirements.

  • Marketing Emails. If you do not wish to receive marketing emails, you will have the option of opting out and/or unsubscribing from our emails and mailing lists by adjusting your marketing preferences by following the directions at the bottom of one of our marketing emails. Please note, if you choose not to receive marketing emails, you may still continue to receive transactional or account emails that are necessary for the administration and use of your account.

  • Cookies. You can accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Please be aware that our Site is optimally designed to operate with cookies enabled in your internet browser. If you choose to decline cookies, this may negatively impact your experience on our Site.

  • Third-Party Advertising. If you would like to opt-out of information collection by third-party advertising partners or otherwise find out more information about Internet advertising companies, please visit http://www.networkadvertising.org/choices/ and http://www.aboutads.info/choices/. You can prevent the companies listed from showing you targeted ads by submitting opt-outs. Opting-out will only prevent targeted ads so you may continue to see generic (non-targeted ads) from these companies after you opt-out.

  • Do Not Track. Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, we do not currently respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.

Retention of Personal Data

Summary: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Security of Personal Data

Summary: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access our services within a secure environment.

Links

Summary: We are not responsible for the policies or practices of third-party websites.

We may link to websites that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites.

Children's Privacy

Summary: We do not knowingly collect personal information from minors under 13 years of age without verified parental consent.

We do not knowingly collect or solicit personal information directly from anyone under the age of 13 years. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 is allowed to provide any personal information to or through our Site.

In the event we learn we have collected personal information from a child under age 13 years without verified parental consent, we will delete that information as soon as possible. If you believe we may have any such information from or about a child under 13, please Contact Us.

Rights for Residents of Certain States / Countries

Summary: Certain privacy laws provide certain users with specific rights related to their personal information.

California's Shine the Light Law (STL)

California law entitles residents to ask for a notice describing what categories of personal information we share with third parties for their own direct marketing purposes. Unless you request us to or consent to it, Caravan does not share any personal information with third parties for their own direct marketing purposes.

California Consumer Privacy Act (CCPA)

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act, you have certain rights with respect to that information. In particular, you have a right to request that a company provide you with the following information:

  • The categories and specific pieces of personal information we have collected about you.

  • The categories of sources from which we collect personal information.

  • The business or commercial purpose for collecting, using, or selling personal information.

  • The categories of third parties with which we share personal information.

  • The categories of personal information that we have disclosed.

  • For companies that sell personal information, the categories of personal information sold about you and the categories of third parties to which the personal information was sold, by category or categories of personal information for each third party to which the personal information was sold.

Note that we have provided the information described in the first five bullet points in this Privacy Policy. With respect to the last bullet point, we do not sell personal information as defined by the CCPA.

You also have a right to request that we delete personal information under certain circumstances, subject to a number of exceptions. Finally, you have a right to not be discriminated against for exercising rights set out in the CCPA.

To make a request under the CCPA, or to designate an authorized agent to make a request under the CCPA on your behalf, please contact us by email at [privacy@caravan.com] or by telephone at 1-800-227-2826. In order to verify that you are the person about whom we have collected information, you or your authorized agent will need to provide certain information when you submit your request which we will then attempt to match with information we already maintain.

General Data Protection Regulation (GDPR)

If the processing of personal data about you is subject to European Union data protection law, you have certain rights with respect to that data. For purposes of the GDPR, we are the data controller.

  • Legal Bases. We describe in the sections above titled "How We Use Your Data" and "Sharing of Your Personal Data" the purposes for which we use and share the data we collect. For all other purposes our legal basis is our legitimate interest in running our business, except where we obtain your consent for a particular processing, in which event the legal basis will be your consent.

  • Your rights. To exercise any of your rights identified below, please Contact Us. Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or where we are required by law to retain your personal data.

  • Access and portability. You are entitled to request access to your personal data we hold and be provided with certain information about how we use your personal data and with whom we share it. Where you have provided your personal data to us with your consent, you have the right to ask us for a copy of this data in a structured, machine readable format and to ask us to share (port) this data to another data controller.

  • Correction. You have the right to ask us to correct your personal data where it is inaccurate or incomplete.

  • Right to deletion. In certain circumstances, you have the right to ask us to delete the personal data we hold about you.

  • Restriction. In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data.

  • Objection. You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground. Where we use your personal data for direct marketing purposes, you can object using the unsubscribe link in such communications.

  • Withdrawal of consent. In the event we have relied upon your consent to process your personal data, you may withdraw consent at any time by Contacting Us.

  • Complaints. In the event that you wish to make a complaint about how we process your personal data, please Contact Us and we will endeavor to address your request as soon as possible. This is without prejudice to your right to raise a complaint with a relevant supervisory authority.

Privacy Policy Updates

Summary: We will update this policy as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please Contact Us.

Version

Last Updated December 2020.