Guatemala, Atitlán & AntiguaTravel Tips & FAQsOpen All

Your tour includes arrival transfers from La Aurora Airport (GUA) in Guatemala City, Guatemala to the Barcelo Hotel in Guatemala City on the day the tour begins. After you clear customs your Caravan representative will greet and transfer you to your hotel. Transfers are not provided for pre-tour arrivals; expect to pay around $10-$20 U.S. and allow 15 minutes travel by taxi.

Caravan recommends bringing at least one sweater or light-weight jacket on all tours. Even in hot climates, the temperature may be cooler at nighttime. Caravan suggests clothing for warm and hot weather: 2 pairs of pants, 2 pairs of shorts, 3 changes of shirts, a rain poncho, a swimsuit, and a sweater or jacket for the air conditioned bus. Quick dry clothing (especially a pair of convertible pants that zip at the knee to convert into shorts) is always handy when travelling in warm climates. All hotels offer laundry services for a fee. Other must haves are a small flashlight, bug spray, kleenex and sanitary paper products, sun screen and a reliable travel alarm. When traveling in Latin America, you might also want to pack a washcloth. A few large “baggies’ are always useful for keeping clothes, books and camera free from damp in humid conditions. Some passengers take along something to do during the longer bus rides, especially those traveling with children.

The best friend you can have while sightseeing is a comfortable, sturdy pair of walking shoes. Be sure to bring your favorites with you. Please exercise special care around steps, swimming pools and docks. Non-slip shoes are recommended. Flip flops increase the likelihood of slipping and are never recommended.

We suggest you bring a good flashlight and keep it by your bedside at night.

There are laundry services at all hotels, but no self-service laundromats.

All handling of one piece of luggage is included in your tour cost. Due to space limitations and for your own convenience, it is suggested that you bring only one piece of luggage. Most airlines limit suitcases to 60 linear inches (width plus depth plus length) and 50 pounds in weight. A second piece may be stored under the coach, but an additional $30 per piece service charge will be collected by your Tour Director to cover the handling of this extra baggage. A day bag (i.e. a backpack, camera bag or tote bag) may be personally carried on board the motorcoach in addition to a purse or handbag. Each tour member is personally responsible for handling his or her individual carry-on bag at all times. Please do not ask your tour director to lift your carry-on bags for you. If a tour member cannot personally handle his or her carry-on bag without assistance, it will be checked and the additional luggage fee will be charged. For the comfort and safety of all tour members, wheeled bags are not acceptable as carry-on luggage, and must be checked and counted as additional luggage. Unlike an airplane, the motorcoach does not have sufficient room to store this type of luggage in the passenger area.

At the start of the tour, you will be provided with luggage tags to help with the handling of your luggage by your Driver and hotel bell staff. Please place the Caravan luggage tag on your main piece of luggage, which will be stored in the baggage compartment of the motorcoach. Please do not place the tag on your carry-on luggage.

As a courtesy to your fellow tour members, please restrict cell phone conversations to emergency use only while you are on the motorcoach. Please also remember to turn off your ringers; cell phone conversations and ringers are intrusive and can spoil other passengers' enjoyment of the tour. Outside the USA, using your USA-based cell phone can often result in very high roaming charges for voice and data. Some companies will allow you to add a temporary international data and/or voice plan to cover calls made from abroad. Please contact your service provider for information regarding cell phone reception areas, calling costs and surcharges. To reduce your data usage while out of the country you may also take the following precautions; power down your mobile phone entirely and change the settings on your phone so data is not automatically updated.

Caravan does not recommend having mail sent to you on tour as delivery is unreliable and mail often fails to arrive. Caravan has sent you a hotel address list which includes the hotel telephone number for your friends and family. In addition, all hotels have internet access for a fee. In an emergency, if a caller cannot reach a Caravan guest at a hotel, please contact Caravan directly at 1-800-227-2826. If the office is closed, you will have an opportunity to speak with an emergency operator who can connect you with a Caravan staff member on duty. Caravan will do its best to assist in relaying an emergency message. We also ask callers to continue to try to reach their traveler independently.

When sending letters or postcards, the most reliable method is to mail the item yourself. If you would like the hotel to assist you, we suggest that you purchase the postage from the front desk and affix it to the mail yourself. All hotels either have boxes where mail can be deposited or you can give your stamped mail to the front desk and they will include it in their outgoing mail.

Please note that the sale of alcohol may be restricted in most bars and restaurants over the Easter period and other religious holidays.

Meals included in the land price are indicated at the beginning of each day by B (Breakfast), L (Lunch), D (Dinner).

We hope you find this information useful in planning your adventure. It can be helpful to be prepared in advance for some differences in the travel experience outside of the United States. You may find, especially in smaller communities, that plumbing, heating, ventilation, utility and telecommunication infrastructures are not as reliable as we have come to expect back home. This can mean hot water is not always available or that air conditioning may not work as efficiently as we would like. Our vendors are continually working to upgrade facilities but they themselves are often limited by local conservation initiatives and the existing public infrastructure. You may also see a difference in attitudes toward maintenance of public and private spaces. Please be alert to your surroundings. You may find that sidewalk potholes are not filled in or roped off, or that slippery surfaces have no warnings posted. Beaches and hotel pools are rarely patrolled by lifeguards, so please exercise caution and personally supervise your children. Differences in climate and land use often translate to different staple foods and flavors. Even familiar foods may taste different as a result of varied farming and grazing practices. Please be cautious around any animals and birds, domestic or exotic. They have become accustomed to human company but may still bite or scratch if approached. It is also not unusual to have insects or lizards visit your room, especially in park or beach areas. If you have any concerns, please let us know. We want your vacation to be a memorable adventure in the best possible way!

110 volts 60Hz, which is identical to the U.S. voltage. No adaptors are needed for small U.S. appliances.

A practical suggestion before you leave home: make a list of all your credit cards, passport and airline ticket numbers. Make two photocopies: take one with you and carry it separate from your luggage for your reference in case these items should get lost or stolen while traveling. Leave the second copy with a family member or friend at home—in case of emergency or if you should lose both the copy and the items noted.

Before leaving any hotel or motorcoach, please check that you have not left any personal belongings behind. Hotels and motor coach companies have a very high lost & found volume and items are often discarded quite quickly. If located, international customs and shipping charges often exceed $100 for even a small item. If your item is found, please allow several days before the item is prepared for shipping. Lost cash is not covered by most insurance plans and many insurance plans cap coverage for expensive items such as jewelry and electronics. Most travel insurance plans offer secondary coverage, directing travelers first to claim on homeowners or renters insurance policies.

Smoking is not allowed while on motorcoaches. On days where motorcoach travel is involved, frequent stops are made affording time for smoking outside of the motorcoaches. Please note that any damage done to property must be paid for before departure from the hotel. This includes a cleaning fee for smoking in a no smoking room. Such charges can amount to several hundred dollars as hotels cannot offer the room for several days after smoke exposure. Caravan does not cover such charges. Damage discovered after departure will be charged by the hotel and their collection services.

Should you plan to use a tape recorder, video recorder, camcorder, cell phone or other recording device while on tour, please be sure to ask the permission of any guides or your Tour Director before recording. You may find that some guides object to having their comments recorded, or they may be guiding you through a place which forbids recorders to be used. So, please, always ask first.

Tips to hotel porters, restaurant waiters for included meals and local guides are included in the tour price. Tips to the Tour Director, driver and hotel maids are not included. We do not include these tips in the price of the tour as we realize, in an unsupervised work environment, tips provide a strong incentive for exceptional service. Many tour members have requested guidelines, so in response to their requests, we offer the following suggestions: Most tour members compute these tips by allowing a certain amount per day based on the service they have received. If you feel that service has been superior, you may wish to leave an appropriately more generous tip. US $7 to US $10 per traveler per day for the Tour Director US $5 to US $8 per traveler per day for the Driver These tips should be handed directly to the Tour Director and Driver on an individual basis. As tips are a personal matter, we request that no group collections be made. Personal checks are difficult for Tour Directors and Drivers to deposit - cash is best! Tips to water craft personnel, local guides, waiters, porters and bellmen are also included in the tour price. Tips to airport porters on flights not arranged by Caravan are at your own discretion.

Purchasing travel insurance can save you tens of thousand of dollars should the unexpected happen. Please keep in mind that most medical travel policies, including Caravan Travel Protection, offer secondary medical coverage. In other words, the insurance will reimburse you for costs not covered by your primary medical insurance policy. In most cases, this does mean you will have to pay the hospital or doctor directly for your medical treatment and submit your claim for reimbursement on your return. Coverage for injuries or illness on tour generally requires a doctor visit while on tour as well. If you elect not to purchase a travel insurance plan (either from Caravan or an independent policy), please verify your existing medical coverage as many policies (including Medicare) do not include coverage for treatment outside the USA. If you need to cancel all or part of your reservation, please call Caravan (or your Travel Agent) as soon as possible at 800-227-2826 or 312-321-9800 outside the US & Canada. You must cancel any flight arrangements directly with your airline (or Travel Agent). Any additional travel arrangements must also be cancelled with the providers directly. Any claim under Caravan Travel Protection for flight costs should be directed to the insurance company, RoamRight at 866-892-2382 or (outside the US & Canada) 201-537-9871. Please note, Caravan Travel Protection does not cover an upgrade to a single room in the event a roommate cancels. Caravan Travel Protection includes cancellation of your tour for any reason. This Plan also includes coverage for air arrangements for covered reasons (as specified in the Description of Coverage)*, $50,000 Medical Expense*; $150,000 Emergency Evacuation or Repatriation*; $2,500 Travel Delay (maximum of $200 per day)*; $1,000 Baggage & Personal Effects and $300 Baggage Delay*; 24 hour global travel assistance for medical and legal emergencies.* * Coverage is provided by RoamRight, underwritten by Arch Insurance Company. For more information please see: www.caravan.com/page/terms-of-travel A Description of Coverage which fully details the coverages, provisions, reductions, limitations, exclusions, and termination provisions is available at: https://partner.roamright.com/description-of-coverage?agencycode=caravan

Visitors are advised not to drink water from the faucet. Bottled water is provided by Caravan and purified water is available at the restaurants and hotels. You are also advised not to use ice or ice products unless you are sure the products are made from purified water.

Caravan can make no determination of your physical, mental or emotional fitness to travel nor guarantee your successful ability to manage a tour. If in doubt please consult your Doctor. While every tour is different in landscape and activities, all tours include some walking every day. All tours include travel by motorcoach, participants should expect to climb on and off the motorcoach several times a day. The average temperature, humidity level and altitude should also be taken into account when considering whether a Caravan Tour is right for you.

If you need assistance with any personal care; including walking or wheelchair pushing, you must bring a companion to assist you. Caravan’s driver, tour directors and tour members cannot offer this assistance. Caravan’s tour directors must take care of a large group of other tour members and cannot offer any special supervision or monitoring of clients. Companions to travelers with cognitive difficulties should keep in mind that multi-day itineraries with rapidly changing environments can increase anxiety and distress. We recommend you review the itinerary with a doctor prior to travel.

Another “before you leave” reminder: If you regularly take medicine, be sure that you bring along an adequate supply to last the whole trip. Please keep a second supply of essential medication in your carry-on bag or in your purse as insurance if your baggage is misplaced or delayed. If you wear glasses, a second pair, or a prescription from your eye doctor, is recommended for emergencies. If you use needles or other sharp disposable instruments, please be sure to bring along a sharps disposal container. If you do not have one, please ask your tour director if your hotel can supply one. Please do exercise special care when disposing of these items. Smaller items such as blood lancets can easily be lost and can injure housekeeping staff. All travelers, especially those with blood sugar related conditions, may wish to take along a small supply of snacks. Very occasionally the tour might experience a delay, causing the next mealtime to be delayed. Please be sure to let your Tour Director know if you have any medical condition that may require special attention. The information you give your Tour Director will be treated confidentially. A mandatory Yellow Fever vaccination may be required if you have recently visited an affected country. Please call your airline or the consulate in question if in doubt. At the time of printing, the USA and Canada are not on any affected list. Caravan does not have any doctors on staff and cannot give medical advice, so please consult your doctor at your earliest opportunity if you have any concerns. An unexpected hospital stay or emergency evacuation can run into the tens of thousands of dollars. Please verify your medical coverage before leaving home, because many health insurance policies (including Medicare) do not cover policy holders for treatment outside the USA. Non-USA residents may also find they have no medical coverage when touring in the USA.   Short term travel medical coverage policies can be purchased from a number of sources prior to departure, including Caravan. (See Caravan’s $129 Travel Protection). Most forms of travel insurance offer secondary coverage, meaning you pay the provider directly and seek reimbursement on your return home. Some travel insurance plans have exclusions on pre-existing conditions. Some plans restrict cancellation coverage to specified medical conditions. And some charge more based on age or destination. Read your description of coverage carefully!

Please remember that not all travel illnesses are transmitted through food and water. There are various highly contagious strains of “stomach flu” that are easily transmitted by person-to-person contact. The viruses and bacteria can survive on a hard surface for several days and once an outbreak is underway, it is very difficult to extinguish. Health authorities are agreed that the best way to avoid getting sick is to pay close attention to hand washing. Frequent cleansing, beyond one’s usual regimen, can help minimize exposure to sickness that might otherwise spoil your tour. Please take along a good supply of moist towelettes and/or hand sanitizer for times when soap and water hand-washing facilities are not available. Some travelers have found products such as Immodium or Peaceful Mountain’s Stomach Rescue to be very helpful for stomach problems. Caravan makes every effort to minimize the possibility of tour members becoming sick during their tour, but we cannot offer any refunds to clients who become sick during a tour (except where provided by our Caravan Travel Protection). We recommend that you bring a small first aid kit—medications may be hard to find when you need them most for headaches, stomach upsets, diarrhea, insect bites, motion sickness and sunburn. It’s wise to pack plenty of wet wipes and hand sanitize. Mosquitos are prevalent in the region and we recommend you bring a supply of mosquito repellent. Don’t forget a good supply of disposable plastic grocery bags, which are very handy for personal trash disposal and temporary storage of wet clothes or swim wear.

Mosquitoes and “no-see-ums” are sometimes present at dusk and in the evenings. While the majority of mosquito bites are mere annoyances, certain mosquitos can transmit illness. Lightweight long sleeve pants and shirts can help prevent bites, but the most effective defense against mosquito bites is mosquito repellant. There are a variety of effective repellants available for purchase. Traditional mosquito repellants use DEET as the effective ingredient, often in different concentrations. Other more “natural” repellants include mixtures of essential oils like lemon grass, citronella or oregano. Oil based repellants are often available at health food stores or grocery stores, either as a spray or a wrist band. Insect repellant can also prevent bites from no-see-ums. You may not be aware of the insects until the next day when small, red and itchy bites appear. Out of courtesy to your fellow passengers, please refrain from applying insect repellent until you have disembarked from the motorcoach.

Hotel rooms sometimes may not be available for immediate occupancy upon arrival at the beginning of the tour. The usual check-in time is 4:00 pm, although rooms are often available earlier. If your room is not available upon arrival, you may wish to leave your luggage with the hotel’s bell captain until your room becomes available.

Room assignments are made at random by the hotel. If you have a special request, such as a preference for a king bed or two beds, please advise Caravan before the tour begins or inform your Tour Director at the beginning of the tour. Caravan is always happy to try to fulfill your special requests, although no guarantees can be made. Requests made within two weeks of your tour departure are much harder to fulfill. If possible, please make your requests at the time of booking. Room requests are made by the Caravan office and assigned randomly by the hotel. Requests for non-smoking rooms and king beds or two beds will be forwarded to the hotels and accommodated by the hotels when possible. If you are part of a group, we will do our best to place you in rooms near each other. Sometimes space limitations and other hotel considerations can mean groups may be separated. If you have any other requests or special group needs, please advise Caravan at the time of booking, or as early as possible. Please also advise your Tour Director. We do request that any special group activities (i.e. lectures or meetings) be conducted in private.

As shown on the General Information page of the Caravan brochure, a limited number of single rooms are available on all tours at the single room charge shown on individual itinerary pages. Single travellers should expect to have a “seat companion” on the motorcoach.

The currency in Guatemala is the Quetzal (named after the national bird of Guatemala, the Resplendent Quetzal). The current rate of exchange as of Nvemeber 01, 2022, is $1 U.S. Dollar to approximately 7.5 Quetzales. The currency exchange rate fluctuates every day, usually within a range of 7-8 Quetzales. The exchange rate at the Guatemala airport is usually very low, passengers will find more favorable exchange rates at their hotel or through an ATM. U.S. Dollars are accepted in many stores and restaurants in Guatemala (though US coins are not accepted). However, small snack shops and street vendors prefer Quetzales. It is advisable to exchange about U.S. $20-$100 per person into local currency for “walking around money”. It is very difficult to exchange traveler’s checks in Guatemala. It is, however, easy to obtain money from ATM machines (for a fee) in most towns, or to use credit cards in stores. Please bring dollar bills that are in new condition, without any rips, stains or marks. Bills are not accepted if they have rips, stains, marks or in old condition.

Many hotels require a credit card upon check in to secure incidentals, minibar or restaurant charges. If you make any telephone calls from your hotel room or incur any extra room charges (i.e. drinks or in-room movie charges), please be sure to pay the hotel for your incidental charges before you leave. Caravan will forward any unpaid hotel incidental invoices.

While Caravan coach drivers are renowned for their friendliness, for your safety and the safety of your fellow travelers, please refrain from conversing with your coach driver while he/she is driving, so their full attention can be on the road ahead. The motorcoach restroom is provided for your comfort, and should always be unlocked and available, although it is recommended just for emergencies and necessity. We understand that everyone’s needs are different. For your safety, please try to avoid using the restroom while the motorcoach is moving unless necessary. The coach driver may need to make a sudden stop or navigate a curve without any warning. While the bus is moving, it can be hazardous to walk down the aisle of the bus or to use the bathroom. Please be extremely careful if you must do so. Please note that if you move about the motorcoach or use the restroom while the motorcoach is moving, you do so at your own risk. While the motorcoach is parked, restrooms outside of the motorcoach are recommended, if comfortably available.

To ensure fair and equitable seating for all members of the tour, seating is usually rotated once or twice a day in a clockwise direction. Your Tour Director will advise you of their procedure. We regret we cannot fulfill any requests for a front seat for passengers, even when medically recommended. Please contact Caravan as soon as possible if you have any special needs, to discuss other options. Single travellers should expect to have a “seat companion” on the motorcoach (i.e. there will probably be another tour member seated next to you). Larger groups of travellers may be temporarily separated as the group rotates around the coach. We recommend that families or groups who want to stay together in the seat rotation either sit in front of or behind each other, and not across the aisle from each other. Please note that Caravan reserves the two seats on the motorcoach behind the driver for the tour director.

If you are travellling with children under 18 years old without both parents or legal guardians, carry a notarized letter of authorization signed by the missing parent(s) or guardian(s). A notarized birth certificate showing only one parent, a parent’s death certificate, or a court order of child custody may also be permissible. Failure to have proper documentation could result in denial of boarding by the airline, due to international child protection laws.

Caravan suggests clothing for warm and hot weather during the day: 2 pairs of pants, 2 pairs of shorts, 3 changes of shirts, a rain poncho, a swimsuit, and a sweater or jacket for the air conditioned bus. Caravan recommends footwear that has a bit of a tread and will not slip on wet surfaces. Walking shoes, hiking boots, sneakers and sandals are all acceptable. Caravan also recommends packing a sweater or light jacket to wear at night in the higher elevations (around 5,000 feet high) of Guatemala City, Antigua and Lake Atitlan. Quick dry clothing (especially a pair of convertible pants that zip at the knee to convert into shorts) is recommended for your visit to the tropical areas. And for all tropical tours, don't forget sun block, bug spray, a flashlight, a sun hat, a lightweight packable raincoat or poncho, anti-diarrheal medicine, plenty of wet wipes and a travel alarm clock.

The elevation in Guatemala City is 4,900 feet above sea level The elevation in Antigua is 5,000 feet. The elevation at Lake Atitlan is 5,100 feet.

Food is a combination of traditional mild Guatemalan cuisine and European-style cusines. Meals are offered on a set menu and we regret no special diets can be accommodated. Dining on your own can increase health risks.

You would have to arrange some independent extra days of travel, we do not visit areas where this can be undertaken easily. There is world class fishing off the Pacific coast of Guatemala and golf is available through private clubs only.

Driving conditions can be erratic and difficult for those not used to the region. We do not recommend self-drive visits.

May though September, although it does not rain all day, neither does it rain every day.

New Year's Day (January 1st), Easter (March/April Wednesday, Thursday, Friday and Sunday), Labor Day (May 1st), Army Day (June 30th), Virgin de La Asuncion (August 15th), Independence Day (September 15th), Revolution of 1944 (October 20th), All Saint's Day (November 1st), Christmas Day (December 25th) New Year's Eve (afternoon of December 31st).

Virtually everything! Hotels, all meals, all of the activities described in the itinerary pages, airport transfers in select cities, gratuities to hotel porters, restaurant staff and local guides. Caravan’s professional Tour Directors and local guides will be with you every step of the way, ensuring a worry free vacation. They are fluent in English, experienced and fun, ensuring a worry-free vacation.

It is recommended to bring at least one pair of quick-dry pants and one quick-dry shirt. The quick-dry pants that zip at the knee to convert into shorts are particularly popular. Be sure to also bring a sweater or jacket for the cooler night temperatures. Caravan does not make product endorsements, but many feel that Avon Skin So Soft oil (not cream), or Avon's Expedition anti-mosquito spray is effective protection against mosquito bites in the jungle. Caravan does not endorse any vitamin, but please note that Central American pharmacies sell 500 milligram Vitamin B-1 tablets, a non-prescription vitamin, as "anti-mosquito" pills. Many people take Vitamin B-1 pills and eat garlic for about two weeks prior to and during their visits to the jungle because they believe that the smell of Vitamin B-1 and garlic repels mosquitoes. If you believe this may be of value, consult your doctor for further information on Vitamin B-1 and garlic. Many also avoid eating bananas in the rainforest, as it is believed that this smell attracts mosquitoes. Also, it is wise to wear light-weight quick-dry long-sleeved pants and shirts in these tropical areas.

Virtually everything! Hotels, all meals listed in the itinerary, all of the activities described in the itinerary pages, airport transfers in select cities, gratuities to hotel porters, restaurant staff and local guides. Caravan’s professional Tour Directors and local guides will be with you every step of the way, ensuring a worry free vacation. They are fluent in English, experienced and fun, ensuring a worry-free vacation.

Included meals for each tour are listed at the end of each day. Meals are shown by B (breakfast), L (lunch) and D (dinner). Full, buffet, or deluxe continental breakfasts are included everywhere. Bottled water is provided free on the motorcoach and purified water is provided at the meals. Alcoholic beverages are not included unless specified.

Children age 5 and over are welcome on tour when accompanied by an adult. Usually, children travel during the school vacation months of June, July and August, and also during spring and winter school breaks.

Families are always welcome on any of our tours, but we do not have any programs specifically for or limited to families. Families can make specific requests for connecting, adjacent, triple or quad rooms, when available. Children must be at least 5 years old.

Prices do not include air travel, country entry or departure fees, airport porters, visas, phone calls, valet, laundry, all items of a personal nature, extra food and beverages not on the regular menu, and tips to the Caravan Tour Director and Driver. General fees and taxes are additional and listed separately beneath each tour’s price.

Usually, you find a mix of different age adult travelers on a Caravan Tour. Children age five (5) and over are welcome, and children usually join tours offered during Christmas holidays, summer vacation and spring break vacation.

Caravan accepts payment (in U.S. funds only) via MasterCard, Visa, or Discover.

The farther in advance that you book, the more likely it is that your preferred tour will be open. Late bookings are welcome if the space is still available.

Caravan has been offering fully guided tours worldwide under the same family ownership and management since 1952. Caravan understands and truly cares about your great expectations.

Group sizes will vary depending on the reserved rooms at the hotels and the capacity of the boats and motorcoaches used. Usually, group sizes range from 30 to 44 passengers.

A well-paced and unhurried itinerary is our goal, after all, you are on vacation! Touring days begin and end at reasonable hours and include frequent stops. While the occasional early morning departure is necessary, we do our best to ensure a leisurely vacation.

Caravan Travel Protection offers peace of mind if you cancel for any reason whatsoever prior to the departure of the tour. The travel protection plan also includes air, baggage, evacuation and medical coverage. The cost is $129.